FTP Login Problems

To connect to your site via FTP, all Unix hosted sites should now use 'ftp.webhero.com' as the FTP hostname.

If you are using a Windows plan, however, please use 'www.yourdomain.com' as the FTP hostname.

Your account password was also changed on May 9. To receive your password, please visit our Forgot Password utility to have it emailed to you. Please note that this utility will email your password to the email address currently listed on your hosting account with us.

To access your account via FTP, please use the following information:

• FTP Hostname: ftp.webhero.com
• Username: Your master username. If your account was created with us after March 2005, your master username is your domain name (do not include 'www.').
• Password: Your account password
• Directory: public_html